New Contributor

no roaming in Germany no calls possible

6 replies
56 views

Hello,

I’m currently unable to use mobile data or make phone calls anywhere in Germany. I have checked all the settings and troubleshooting steps on my side, but the issue still remains.

Could you please check my account/SIM and help me resolve this issue? I would really appreciate your assistance.

Thank you.

Gemma M

iD Mobile Employee

Hi @Eugen Dvorsky,

I am so sorry for any inconvenience caused regarding your services not working properly whilst in Germany, please could you try the below steps troubleshooting to connect:

Restart their device.
Enable automatic network selection (if not already enabled).
Perform a network reset
Retest data services.

Here’s how to do it all:

Restart your device

iPhone

Press and hold the side button and either volume button.
Drag the power off slider when it appears.
Wait 30 seconds.
Press and hold the side button until the Apple logo appears.

Android

Press and hold the power button.
Tap Restart (or Power Off and then switch it back on).
Wait for the device to reconnect to the network.

Enable automatic network selection

iPhone

Open Settings.
Tap Mobile Service or Mobile Data.
Select Network Selection.
Ensure Automatic is turned on.

Android

Open Settings.
Tap Connections or Network & Internet.
Select Mobile Networks.
Tap Network Operators.
Ensure Select Automatically is turned on.

Reset network settings

iPhone

Open Settings.
Tap General.
Select Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.
Enter your passcode and confirm.

Android

Open Settings.
Tap General Management or System.
Select Reset.
Tap Reset Mobile Network Settings or Reset Network Settings.
Confirm the reset.
Retest data services

Once the device has restarted and automatic network selection is enabled:

Turn Wi-Fi off temporarily.
Open a webpage or app that uses mobile data.
Check whether your mobile data is now working correctly.

If you're still unable to use data after trying the above steps, please let us know and we'll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team

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T

Trabant

New Contributor

I have the same issue. I have followed the above instructions and the issue is still there. No audio and data service even though I have full bars. The service did work a few days ago.

Hosai W

iD Mobile Employee

Hi @Trabant

Please ensure that you are connected to Telekom (formerly T-Mobile) or O2 as these networks are the ones we support in Germany.

Thanks,
Hosai

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E

Eugen DvorskyAuthor

New Contributor

I’ve been having the same issue with ID for years, a few times a year! I’ve finally found a way to fix it! I just changed the network. 😊

T

Trabant

New Contributor

I was. It made no difference

Gemma M

iD Mobile Employee

Hi @Trabant,

I'm sorry to hear you're experiencing this issue.

As you've already followed the troubleshooting steps and are still unable to use calls or mobile data despite having signal, we'd recommend contacting our Live Chat team so that a ticket can be logged and investigated further.

You can access Live Chat here: https://www.idmobile.co.uk/live-chat

They'll be able to review the issue in more detail and check if there's anything affecting the service on the account.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.