Skip to main content
Question

No Service

  • March 28, 2026
  • 3 replies
  • 17 views
B
New Contributor

I am currently 18 months into a 24 month contact. I have a Samsung phone. The last week i can not receive or make calls unless i am in a WI FI area. Roaming is not working outside of WI FI. I have switched phone on & off. Checked settings are correct. Not been changed at all so confused why this is happening all of a sudden. I have a few life limiting health conditions & rely on being able to contact people. This is unacceptable service (not that i am receiving any value for my contact) My contact is Unlimited Data,Calls & messaging.

Maria

  

    3 replies

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • March 28, 2026

    Hi ​@Ba1lst3r 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Ba1lst3r
    • Author
    • New Contributor
    • March 28, 2026

    Many Thanks Mike

    I have replied.

    Also when i search ID coverage in my area it says great. So i have ruled this out too

    Maria

    iD Support
    iD Mobile Employee

    Hi ​@Ba1lst3r 

     

    Thank you for getting in touch with us. One of our agents will assist you shortly to help resolve your query. We appreciate your reply.

     

    Thank you,

     

    Zandile M,

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement