Skip to main content
Community Member
Ethanlewis1198
Community Member
Apr 29, 2026 5:17 PM UTC

No service

Hi. My phone never seems to work unless I’m connected to WiFi. I’m starting to get extremely annoyed. i have 4g and sometimes 5g but even then nothing works. The service provided is inadequate and I’m considering going to ofcom about this. I pay for to contacts with ID mobile and both never work. 

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Apr 29, 2026 5:34 PM UTC

    Hi ​@Ethanlewis1198,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement