HI ​@EMEME, 

Thanks for getting in touch, and I’m sorry to hear you’re having issues with the SIM.

As a further check, please try inserting your iD Mobile SIM into a different handset if possible. This will help confirm whether the issue is with the SIM itself or the original device.

If the SIM still does not work in another handset, you may require a replacement SIM. In that case, please contact us via Live Chat or through direct message on our social media platforms, and we’ll be able to arrange a replacement SIM while keeping your existing number.

Owethu