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Community Member
nicolemcglone
May 27, 2026 8:51 PM UTC

no service

Haven’t had service all day, very inconvenient as my car was in the garage and had no way of contacting me 

      2 replies

      New Contributor
      pmootyen
      New Contributor
      May 27, 2026 8:53 PM UTC

      Same Both phones even now no service 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      May 28, 2026 8:05 AM UTC

      Hi ​@pmootyen and ​@nicolemcglone,

       

      I am so sorry to hear of the issues regarding your signal. Please could you both try the below steps depending on the type of device you have. 

       

      For Android:

      • Open Settings
      • Tap General Management
      • Tap Reset
      • Select Reset network settings

       

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new/current number
      • Tap Save
         

      Then follow these steps to refresh iMessage:

      • Go to Settings
      • Tap Messages
      • Turn iMessage OFF
      • Go to Settings > General
      • Tap Reset
      • Choose Reset Network Settings
      • Once your iPhone restarts, go back to Settings
      • Tap Messages
      • Turn iMessage ON again

       

      Your iPhone should now recognise the SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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