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May 27, 2026

no service

  • May 27, 2026
  • 2 replies
  • 23 views

Haven’t had service all day, very inconvenient as my car was in the garage and had no way of contacting me 

    2 replies

    New Contributor
    May 27, 2026

    Same Both phones even now no service 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@pmootyen and ​@nicolemcglone,

     

    I am so sorry to hear of the issues regarding your signal. Please could you both try the below steps depending on the type of device you have. 

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save
       

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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