No service after PAC switch on Friday @ 10PM. Now need to wait until Monday?

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My PAC switch has not been successful after receiving an email saying it would be complete by 10PM on Friday. My previous provider have now disconnected my services and iD have not started any and won’t start until Monday so I am without phone service currently. I have attempted all of the manual changes in the phone settings and resetting my mobile.

I’m already considering cancelling the contract and moving as I am disappointed with this service and would not recommend it to anyone but is there any way to resolve this before Monday?

Gemma M

iD Mobile Employee

Hi @Darklordden,

I’m sorry to hear that your number transfer hasn’t completed as expected, especially as your previous provider has already disconnected your service.

Firstly, can you please make sure that your iD Mobile SIM card is inserted into the handset (or that your iD Mobile eSIM has been downloaded and activated if you chose eSIM)?

Once confirmed, please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Turn Automatic Network Selection off and manually select iD Mobile/Three UK.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Android: Settings > General Management/System > Reset > Reset Network Settings
Restart the phone again and allow a few minutes for the network to reconnect.

If the transfer is delayed, unfortunately there may be little that can be done until the porting team resumes processing. However, the above steps can often help if the number transfer has completed but the handset hasn't updated correctly.

If the service still isn't working after trying these steps, please contact our Live Chat team as soon as they're available so they can investigate the status of the transfer.

Regards,

Gemma M
The iD Mobile Social Media Team

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DarklorddenAuthor

New Contributor

Thank you, I have taken these steps and it has not fixed the problem. I will contact the live chat team.

Gemma M

iD Mobile Employee

Hi @Darklordden,

Thanks for letting us know. I'm sorry to hear the steps haven't resolved the issue.

It's good to hear you'll be contacting the Live Chat team. Hopefully they'll be able to get to the bottom of the problem and have things working as expected again as soon as possible.

If there's anything else we can help with in the meantime, just let us know.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.