Question

No Service after using an esim

Forum|Forum|3 days ago
July 22, 2026
1 reply
14 views

SJM106
Community Member

I have just been abroad for 10 days and used an esim for the first time. When returning to the UK on Monday my id mobile sim had no service. I tried the trouble shooting steps online and via live chat (i tried resetting network settings etc) and still had no service. I went in to my local currys store and was given a replacement sim. I activated the sim and within about 30 mins received a text to say it was active, however I still had no service. I went back on the live chat and the agent said this would be escalated to the technical team and I would hear back in 48 hours. This was on Monday.

I still hadn't heard back as of today, so went on the live chat today and basically went through the whole process again, very frustrating. I have been told my complaint may now take another 3 days to be resolved.

Does anyone have any experience of this issue or suggestions? I have been without service since Monday and it's extremely frustrating trying to speak to anyone at id mobile.

+15

Gemma M
iD Mobile Employee
Forum|Forum|2 days ago
July 23, 2026

Hi @SJM106,

We're really sorry to hear you've been without service for so long. We completely understand how frustrating this must be.

Can we just check whether you've deleted the eSIM that you used while abroad? In some cases, if the travel eSIM is still installed or set as the active line, it can interfere with your iD Mobile service.

If you haven't already, we'd recommend removing the travel eSIM (if it's no longer needed), ensuring your iD Mobile SIM is selected as the default line for calls, texts and mobile data, then restarting your phone.

If you've already done this, we'd recommend continuing with the technical investigation and complaint that's already been raised, as it sounds like your case is now with the correct team for further checks.

We hope this gets resolved for you as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team

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