no service at all for 3 hours

My phone had been down since early this morning. No service at all. Any reason?

iD Mobile Employee

Hi @Elilop.

Thank you for your post. I am sorry to hear you've been without service since early this morning.

Here are a few steps that will help us narrow down the cause:

1. Check our coverage checker for your specific area:
https://www.idmobile.co.uk/help-and-advice/coverage

2. Try removing and reinserting your SIM card.

3. If possible, try your SIM in another phone. This will help determine whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply