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Community Member
August 16, 2025
Question

No service for a week

  • August 16, 2025
  • 1 reply
  • 34 views

Why have I been without service for a week? Service restored for a few hours and then it's gone again. Checking the Three site for network status all it says is there's a problem and it's being worked on. This message stayed exactly the same for 7 days. You need to provide more context once service has been unavailable for more than 48 hours

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    1 reply

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    August 17, 2025

     

    Hi ​@Paulie G,

    Welcome to the Community!

    Sorry to hear about the coverage issues that you have experienced.

    Most issues are resolved within 7 days so it’s unfortunate that it hasn’t been resolved as of yet.

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kashf

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