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Community Member
Andyval
Community Member
October 27, 2025
Question

No Service for days

  • October 27, 2025
  • 1 reply
  • 29 views

My 15-year-old never has service.  We can't contact her and vice versa when she is out. We've tried everything ID has advised,  from updating to getting a new Sim from Currys, and everything in between. Nothing works!!!!! I'm so frustrated that I'm going to freeze my DD until it's sorted. I will not pay for a service I'm not getting. 

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    October 27, 2025

    Hi ​@Andyval ,

     

    I’m really sorry to hear about the ongoing service issues, I completely understand your frustration, especially when it affects staying in touch with your daughter.
    Since you’ve already tried all the steps, please reach out to us via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with your account details. Our team will look into this urgently and work to get it sorted


    Best regards,


    Lamiya
    iD Mobile Social Media Team

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