My 15-year-old never has service. We can't contact her and vice versa when she is out. We've tried everything ID has advised, from updating to getting a new Sim from Currys, and everything in between. Nothing works!!!!! I'm so frustrated that I'm going to freeze my DD until it's sorted. I will not pay for a service I'm not getting.
Question
No Service for days
Hi
I’m really sorry to hear about the ongoing service issues, I completely understand your frustration, especially when it affects staying in touch with your daughter.
Since you’ve already tried all the steps, please reach out to us via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with your account details. Our team will look into this urgently and work to get it sorted
Best regards,
Lamiya
iD Mobile Social Media Team
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