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no service for days.

  • April 7, 2026
  • 1 reply
  • 24 views
P
Community Member

NO SERVICE FOR DAYS

I CANT RING OR TEXT, ITS SAYS NO SERVICE OR EMERGENCY CALLS. CANT USE MY MOBILE DATA EITHER. 

EVEN USING MY MOBILE ON MY HOME WIFI IS CAUSING PROBLEMS. ITS NOT JUST ME I HAVE 3 CONTRACTS ON ID. AND FAMILY ALSO AND NO ONES SERVICE IS WORKING. 

IVE TRIED EVERYTHING TO SORT THE SITUATION NOTHING HAS WORKED. CANT REMOVE MY SIM AS I HAD AN E SIM. 

IF THIS IS A ID MOBILE PROBLEM THEIR END CAN YOU PLEASE SORT IT ASAP, AS IM NOT HAPPY PAYING FOR MY CONTRACT IF I CANT USE ANY OF ID SERVICES. 

CAN SOMEONE PLEASE EMAIL AND LET ME KNOW. 

MANY THANKS 

SARAH SHARPE

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@Pinkorchid,

     

    I’m really sorry to hear this, I can completely understand how frustrating and worrying it must be, especially as it’s affecting multiple contracts in your household.

     

    As this is a public community platform, we’re not able to access accounts or check live network status for your area directly.

     

    To help us look into this properly, could you please just provide your postcode only so we can check the coverage in your area?

     

    Alternatively, you can check your area directly here: https://www.idmobile.co.uk/coverage-checker

     

    Once we have your postcode (or once you’ve checked the link), we’ll be able to advise on what’s happening and the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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