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New Contributor
May 6, 2026
Question

no service for the last 24 hours

  • May 6, 2026
  • 14 replies
  • 336 views

Has anyone else had no service the last 24 hours? In Edinburgh 

    14 replies

    New Contributor
    May 7, 2026

    Hi ​@Hughes244.

     

    I’m really sorry for the confusion and frustration this has caused. I understand why this feels inconsistent, especially after what you were previously advised.

     

    At the time of your contact, there were no confirmed wider service issues showing on our system, which is why SIM troubleshooting was advised as a first step. However, we are now aware of a network-related issue affecting service and our teams are actively working to resolve it as quickly as possible.

     

    I completely appreciate how frustrating this experience has been, and I’m sorry for any inconvenience caused by the earlier guidance. Please be assured this is being treated as a priority, and updates will be shared as soon as more information becomes available via our Service Status page.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    No it's okay. 

     

    The confusion being from the fact we were all recommended to repeat all the standard steps for network connectivity issues, and it's clearly countrywide judging from this thread, nevermind outage sites showing the same. The pretense of no there isn't an issue, it's all of you who are wrong is really, well, brilliant isn't it? 

    iD Mobile Employee
    May 7, 2026

    Hi ​@Hughes244.

     

    Kindly note that at the time of your contact, there were no confirmed wider service issues showing on our system, which is why SIM troubleshooting was advised as a first step. However, we are now aware of a network-related issue affecting service, and our teams are actively working to resolve it as quickly as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 7, 2026

    Hi ​@Hughes244 and ​@txmmy,

     

    Thank you for letting us know that the troubleshooting did not work. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

     

    At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

     

    Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

     

    For more information and regular updates, please check out our Service Status page:

     

    We are truly sorry for any inconvenience that this has been causing you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Also doesn’t work for me? What is happening to ensure we get this sorted as we are paying for a service we are not receiving 

    iD Mobile Employee
    May 7, 2026

    Hi ​@hannahgrainger.

     

    I’m really sorry for the ongoing inconvenience this is causing you. I completely understand your frustration, especially when you’re paying for a service you’re currently unable to fully use.

     

    Please be assured that our teams are actively investigating this as a priority and working to restore normal service as quickly as possible. We will continue to provide updates as soon as we have more information available, and any confirmed progress or resolution will be shared as soon as we know more.

     

    In the meantime, our Service Status page will also be kept updated.

     

    Thank you for your patience and understanding while this is being resolved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.