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Active Contributor
LinT
Active Contributor
May 28, 2026
Question

NO Service in Multiple Counties

  • May 28, 2026
  • 14 replies
  • 72 views

I have just returned from a trip to Norfolk. I live on the Wirral. At no time on this trip did I have any service except for occasionally there was the possibility of texting which I did not need.  I have had the phone on near: Hunstanton, Kings Lynn, Cambridge, Bury St Edmunds, Peterborough, Birmingham,Saffron Walden and Stoke. I did not get service until I returned home. 

My nephew has Vodaphone and although the signal was not robust he had full use of his phone.  When I travel I need to have a phone that works. 

Why was there no service anywhere?

    14 replies

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    Active Contributor
    LinTAuthor
    Active Contributor
    June 17, 2026

    I tried setting to iD Mobile and was withou the use of the phone this afternoon. I sent a test message at 1:30 and it came in at 16:11 when I got home. I was playing bridge. I have reverted to auto. 

    I am going to Brittany and want to be sure to have a working phone when I travel!!!!!

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    June 22, 2026

    Hi ​@LinT.

     

    Thanks for your post.

     

    If you are still experiencing issues with your service, please contact us directly via Live Chat so our team can investigate this for you in real time: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to run through troubleshooting steps and ensure your service is working properly ahead of your trip to Brittany.

     

    Thanks

    Marquerita

    The ID mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    LinTAuthor
    Active Contributor
    June 28, 2026

    As soon as I set my phone to Roam, everything changed.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 29, 2026

    Hi ​@LinT,

     

    Thanks for getting in touch.

     

    Could you tell us a little more about what changed when you enabled roaming? For example:

    • Are you unable to make calls or send texts?
    • Is your mobile data not working?
    • Are you seeing any error messages?
    • Which country are you currently in?

     

    The more information you can provide, the better we'll be able to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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