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Active Contributor
November 20, 2025
Question

No service in my house

  • November 20, 2025
  • 8 replies
  • 56 views

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

    8 replies

    RichardMAuthor
    Active Contributor
    November 20, 2025

    The service comes back after restarting my phone but drops after a certain period

     

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    November 20, 2025

    Hi ​@RichardM

     

    I am so sorry to hear that you aren’t getting any service in your home. 

    Could you kindly provide us with the make and model of your handset, I can then suggest some troubleshooting steps for you to try. 

     

    Thanks, 

    Anneline

    RichardMAuthor
    Active Contributor
    November 20, 2025

    Myy make and model is Oneplus 8 pro.

    After a phone reboot I now have service, but only 1 bar. This appears to have happened as a result of the 3 network change 3 days ago. 

    iD Mobile Employee
    November 20, 2025

    Hi ​@RichardM Am sorry to hear of the network issues you are experiencing. Can you please provide us with your postal code so that we can do a coverage check.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    RichardMAuthor
    Active Contributor
    November 20, 2025

    Post code is RG6 5UG. There have been network problems over the last few days. 

    RichardMAuthor
    Active Contributor
    November 20, 2025

    The network type my phone is receiving is 4G and NR. 3G is now switched off. Right now the signal strength is:

    LTE - 112dBm 18 asu but no NR. 

    RichardMAuthor
    Active Contributor
    November 20, 2025

    I think turning of 3G has worsened my service

    RichardMAuthor
    Active Contributor
    November 21, 2025

    Maintaining service requires regular phone restarts