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Question

No service in my house

  • November 20, 2025
  • 8 replies
  • 45 views

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

8 replies

  • Author
  • Active Contributor
  • November 20, 2025

The service comes back after restarting my phone but drops after a certain period

 


  • Active Contributor
  • November 20, 2025

Hi ​@RichardM

 

I am so sorry to hear that you aren’t getting any service in your home. 

Could you kindly provide us with the make and model of your handset, I can then suggest some troubleshooting steps for you to try. 

 

Thanks, 

Anneline


  • Author
  • Active Contributor
  • November 20, 2025

Myy make and model is Oneplus 8 pro.

After a phone reboot I now have service, but only 1 bar. This appears to have happened as a result of the 3 network change 3 days ago. 


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  • iD Mobile Employee
  • November 20, 2025

Hi ​@RichardM Am sorry to hear of the network issues you are experiencing. Can you please provide us with your postal code so that we can do a coverage check.

 

~Marquerita


  • Author
  • Active Contributor
  • November 20, 2025

Post code is RG6 5UG. There have been network problems over the last few days. 


  • Author
  • Active Contributor
  • November 20, 2025

The network type my phone is receiving is 4G and NR. 3G is now switched off. Right now the signal strength is:

LTE - 112dBm 18 asu but no NR. 


  • Author
  • Active Contributor
  • November 20, 2025

I think turning of 3G has worsened my service


  • Author
  • Active Contributor
  • November 21, 2025

Maintaining service requires regular phone restarts