No short code SMS messages since switching | iD Mobile Community
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No short code SMS messages since switching

  • October 6, 2025
  • 3 replies
  • 56 views
R
New Contributor

I cannot receive short code SMS messages used for account verification for my 2 Banks, Paypal, my NHS app and the psychiatry service I use to get my ADHD meds. I have an eSIM.

I was with idMobile until very recently, when I ported away and then back again to keep my number after securing a very good new contract deal from a third-party seller, pay monthly, 24 months.

I had never had an issue before with idMobile, and my last contract with them only ended a few weeks ago. I’ve checked all the settings I can possibly find having read the threads on this forum, and still nothing.

Can this be sorted ASAP please, because it is urgent.

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 6, 2025

    Hi ​@RoryD 

     

    Sorry to hear this, have you made sure your device settings include the correct mobile number?

     

    How are regular SMS messages?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • RoryD
    • Author
    • New Contributor
    • October 6, 2025

    Hi Tom,

    Regular texts work perfectly, and the number is correct.

    Everything apart from short code SMS works perfectly. 

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • October 6, 2025

    Hi ​@RoryD 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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