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Community Member
LadyGAGA
Community Member
May 27, 2026 2:59 PM UTC
Question

No signal

Is anyone else having problems with their ID mobile signal? My signal has been nonexistent today so just relying on WiFi at home. 

      2 replies

      Alina Semjonova
      New Contributor
      Alina Semjonova
      New Contributor
      May 27, 2026 3:12 PM UTC

      I have the same issue since yesterday

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      May 28, 2026 8:15 AM UTC

      Hi ​@Alina Semjonova and ​@LadyGAGA,

       

      I am so sorry to hear of the issues regarding your signal. Please could you both try the below steps depending on the type of device you have. 

       

      For Android:

      • Open Settings
      • Tap General Management
      • Tap Reset
      • Select Reset network settings

       

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new/current number
      • Tap Save

       
      Then follow these steps to refresh iMessage:

      • Go to Settings
      • Tap Messages
      • Turn iMessage OFF
      • Go to Settings > General
      • Tap Reset
      • Choose Reset Network Settings
      • Once your iPhone restarts, go back to Settings
      • Tap Messages
      • Turn iMessage ON again
         

      Your iPhone should now recognise the SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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