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Community Member
May 27, 2026
Question

No signal

  • May 27, 2026
  • 2 replies
  • 18 views

Is anyone else having problems with their ID mobile signal? My signal has been nonexistent today so just relying on WiFi at home. 

    2 replies

    Alina Semjonova
    New Contributor
    New Contributor
    May 27, 2026

    I have the same issue since yesterday

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Alina Semjonova and ​@LadyGAGA,

     

    I am so sorry to hear of the issues regarding your signal. Please could you both try the below steps depending on the type of device you have. 

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

     
    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again
       

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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