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Question

No signal

  • June 18, 2026
  • 1 reply
  • 6 views

No signal at IV362TG even though coverage checker says it is good. Phone is unusable at this location. Previous provider was adequate (Vodafone). ID uses Vodafone/3 so what's happening?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2026

Hi ​@Breeze32

 

We’re sorry to hear that you’re experiencing issues with the signal at your location and understand how frustrating it must be, especially when the coverage checker shows service should be available.

 

Coverage can vary depending on several factors, including local network conditions, building materials, terrain, and the environment around the location. We appreciate that this can be disappointing when your previous provider worked better in the same area.

 

In the meantime, please try the following troubleshooting steps:

  • Restart your handset
  • Turn Airplane Mode on for 30 seconds, then turn it back off
  • Check your device is set to automatically select the network
  • Reset your network settings
  • Ensure your handset software is fully up to date
  • Test your SIM in another compatible handset, if available

If the issue continues after trying these steps, please contact us via Live Chat or send us a direct message through our social media platforms so we can review your account and investigate the coverage issue further.

 

We apologise for the inconvenience caused and appreciate your patience.

 

Owethu