Hi ​@Oakienarla2010, 

Thank you for getting in touch. I’m really sorry to hear that you’ve been without phone signal for four days. I understand how frustrating this must be, especially when you’re unable to rely on your phone to make or receive calls and use mobile data.

In the meantime, please try the following troubleshooting steps to see if they help restore your connection.

Restart your phone: Switch it off completely, wait around 30 seconds, then turn it back on.

Refresh your network connection: Switch Airplane Mode on for around 30 seconds, then switch it off and allow your phone to reconnect.

1. Check your network settings: Make sure network selection is set to Automatic.
2. Try 4G only: If your handset allows it, go to your mobile network settings and select 4G/LTE only, then check whether your signal improves.
3. Check your SIM card: If you use a physical SIM, remove it carefully, check for visible damage and reinsert it. If possible, test it in another compatible, unlocked handset.
4. Test in another location: If you can, check your signal outdoors or in a nearby area to see whether the issue is location-specific.

If you’re still without signal after trying these steps, please contact our Live Chat team so they can investigate the issue further and advise you on the next steps.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We sincerely apologise for the inconvenience and appreciate your patience. We understand how important it is to have a reliable mobile service and hope we can help get you reconnected as soon as possible.

Owethu