no signal and customer service

3 replies
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Hi, since few hours I have no signal on my phone. No internet , no calls. Where can I call in uk for support and talk to a human ?

Marquerita T

iD Mobile Employee

Hi @Annmaria1311.

Thank you for your post. I am sorry for the inconvenience caused.

Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage.

or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Thanks,

Marquerita

The iD Mobile Team

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A

Annmaria1311Author

New Contributor

I did reinsert SIM also I restarted phone many times . No result. Im not the only one who complained. After 24 hours Signal started to work by default. Therefore is clear was an issue from your side. Now everything is ok , thank you

Gemma M

iD Mobile Employee

Hi @Annmaria1311,

Thanks for letting us know, and we’re glad to hear that your signal is now back up and running.

We did experience a coverage outage that day which affected some customers, and an announcement was posted on the main page of the iD Community to keep customers updated.

We apologise for any inconvenience or disruption the outage caused and appreciate your patience while the issue was resolved.

Regards,

Gemma M
The iD Mobile Social Media Team

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