Hi ​@Jgarrett92, 

Thank you for reaching out, and I'm sorry to hear that you've suddenly lost coverage around Ashdon/Saffron Walden. I understand how frustrating this must be, particularly as you previously had strong 5G coverage indoors and are now seeing zero bars across multiple devices.

As the issue is affecting several devices, it may indicate a local network or coverage issue rather than a problem with a particular handset or SIM.

In the meantime, please try the following:

• Restart the handset and allow a few minutes for it to reconnect to the network.
• Turn Airplane Mode on for around 30 seconds, then switch it off.
• Set the handset to 4G/LTE only and test the service again.
• Check that the handset software is fully up to date.
• If you're using physical SIMs, remove and reinsert them after switching the devices off.
• Test the service at a different nearby location to see whether coverage returns.
• If possible, test one of the affected SIMs in another compatible, unlocked handset.

If you're still seeing zero bars across multiple devices, please contact us via Live Chat and provide the exact postcode/location affected. Our team can check the network coverage, any reported outages or planned work in the area and investigate this further.

We apologise for the disruption and appreciate your patience while we look into this.

Owethu

You can check yourself re local mast issues by inserting your postcode into id’s NETWORK STATUS page; simples😊

Hi ​@Jgarrett92.

Thanks for letting us know, sorry to hear you've lost coverage like this. We'd like to look into whether there's a known mast issue in your area.

Could you please share the full postcode for Ashdon so we can check this for you?

Thanks,

Marquerita

The iD Mobile Team