Hi ​@Usernameeee,

Sorry to hear you’re having such a poor experience at home, I can appreciate how frustrating that must be when calls are cutting in and out like that.

First things first, it’s worth checking your coverage in your area using your postcode here: https://www.idmobile.co.uk/help-and-support/coverage

If coverage looks good, try the following steps:

For both iPhone & Android:

• Turn Airplane Mode on for 30 seconds, then off again
• Restart your phone
• Make sure WiFi Calling is turned ON (this should help improve calls indoors when signal is weak)
• Toggle mobile data off and on again
• If possible, try manually selecting the network instead of automatic

For iPhone:

• Go to Settings > Mobile Data > Network Selection and toggle automatic off/on
• Check for any carrier settings updates in Settings > General > About

For Android:

• Go to Settings > Connections > Mobile Networks
• Try switching network mode between 4G/3G/2G (or “auto”) to refresh connection

If you’re still having issues after this, please let us know so that we can look into the next steps to get your issue resolved. 

Regards,

Gemma M

The iD Mobile Social Media Team