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New Contributor
November 26, 2025
Question

no signal at home all of a sudden

  • November 26, 2025
  • 4 replies
  • 78 views

What has happened to my signal? I I always Home and then I now have nothing.

 

 I now have nothing.

 

There’s nothing I can see on any issues in the area And I can’t find For somebody to speak to any help would be appreciated.

    4 replies

    iD Mobile Employee
    November 26, 2025

    Hi ​@Dwardh I am sorry to hear about this inconvenience, please try the below steps to do a network reset and let us know if this improves your experience.

     

    For iPhone:

    "Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified."

     

    For Android:

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    ~Marquerita

     

     

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    DwardhAuthor
    New Contributor
    November 26, 2025

    I should add that my phone works perfectly fine everywhere else apart from home where it’s always worked before

    DwardhAuthor
    New Contributor
    November 26, 2025

    And my wife’s phone is the same. Carried out all the resets (lost my WiFi passwords yay). 
     

    no difference 

    iD Mobile Employee
    November 26, 2025

    Hi ​@Dwardh ,

    Could you please confirm the post code of your area and I will check from my side please.

    Thanks,

    Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.