I don't know what to do here and live chat doesn't seem to work. Have never seen it work so just hoping a moderator or someone will see this. 

I have no signal in my area and haven't had for three days now. I have a Three 5g router, and it has no signal. My friend with a Three phone has no signal, my mum is in the area with an iD phone with no signal, and all I can get out of Three is, 'Free cancellation'. Can someome please send and engineer to the mast and stop telling me the computer tells them everything is fine? Clearly everything is not fine. When everything works, it's fine. But this problem has occured probably 10 times or maybe more in the 20 months roughly that I've had this phone.

Someone help?