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Community Member
May 13, 2026
Question

no signal or 4G/5G

  • May 13, 2026
  • 12 replies
  • 237 views

For the past week I have not been able to get any signal or 4G/5G. It happens intermittently but when it does appear I still cannot access anything or receive calls/texts despite having full signal. I have checked for outages but nothing has been mentioned. Please could someone help - thank you 

    12 replies

    New Contributor
    July 11, 2026

    I have tried all of these issues and it’s not working. The rest of my family are ID and there’s is working 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 11, 2026

    Hi ​@rois72,

     

    We're sorry to hear that you've tried all of the troubleshooting steps and you're still having the same issue, especially if the rest of your family on iD Mobile are connected without any problems.

     

    At this stage, we'd recommend contacting our Customer Service team via Live Chat to request a replacement SIM, as this can sometimes resolve issues like this.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    If the issue continues after replacing the SIM, the team will be able to investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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