No Signal since Thursday evening

Forum|Forum|4 days ago
September 25, 2026
2 replies
44 views

No signal at all since around 6:50 last evening, (in Caerphilly area).

Tried all the usual things to reset the connection.

Frustratingly, ID's service status checker is showing no issues at all, whilst lots of customers are saying otherwise.

Is this an issue with the Three network, or an ID issue?

A timeframe on resolution would be appreciated 👍

M

Marquerita T

iD Mobile Employee

Hi @RockTherapy.

Thank you for your post. I am sorry that you've been without signal since yesterday evening.

In the meantime, one more step that can help your device reconnect to the network is a network settings reset:

For Android:
1. Open Settings
2. Tap General management
3. Tap Reset
4. Tap Reset network settings

For an iPhone;

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Please note this will remove saved Wi-Fi passwords and paired Bluetooth devices, so you may need to reconnect to Wi-Fi networks afterwards.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

RockTherapyAuthor

New Contributor

Hi Marquerita,

It came back on around 8:00 the following day.

Three had an issue on their network, which was affecting yours. All good now 😃