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Question

no signal sonce joining

  • May 5, 2026
  • 1 reply
  • 3 views
J
New Contributor

Since joining have had no useable signal in IP18 6DN postcode. I have gone through all the checks etc with my phone and sim. I know people with sky mobile (also uses 3 network) that have same issue. When will 3 admit it doesn’t provide any signal in this postcode? I moved from VODAPHONE which always has network access. If 3 and VODAPHONE share equipment now how come 3 customers cannot connect to the VODAPHONE network? The network checker is not showing the correct information.

Any help would be appreciated before I cancel ID mobile and return to VODAPHONE.

Thanks 

 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Jayjay12345, 

     

    Thank you for getting in touch, and I’m sorry to hear about the ongoing signal issues you’re experiencing I understand how frustrating this must be.

     

    From what you’ve described, it does sound like you’ve already completed the standard troubleshooting steps, and we appreciate you taking the time to do so. Signal and coverage can vary depending on a number of factors, including local infrastructure, congestion, and environmental conditions, even if coverage checkers indicate otherwise.

     

    As this will require a more detailed check, we’d recommend contacting the iD Mobile Live Chat team or reaching out via our social media direct messages.

     

    Owethu

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