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Community Member
Stay hydrated
Community Member
May 21, 2026
Question

No sim service

Hi,

I’m currently in the EU and today my sim has suddenly stopped functioning. No data no calls. I’ve tried calling 7777 who have previously helped resolve any issues but it won’t work. I would appreciate any help on the matter.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 21, 2026

    Hi ​@Stay hydrated,

     

    Thanks for getting in touch, and we’re sorry to hear this has happened whilst you’re abroad.

     

    To help point you in the right direction, could you let us know which EU country you’re currently in?

     

    Once we know the country, we can suggest the correct partner networks and troubleshooting steps to try next.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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