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Question

No singal/network for days

  • September 26, 2025
  • 3 replies
  • 26 views

I can't receive or make calls for 3 days and counting now. I am based in London E14! This is unacceptable, I have missed important calls and this doesn't seem it’s being resolved! 

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Sorry to hear this ​@geokarbou 

Have you tried a reboot? Is it just calls affected?

Can you please follow the steps on this article - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community


  • New Contributor
  • July 7, 2026

I have rebooted. And no luck 


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  • iD Mobile Employee
  • July 8, 2026

Hi ​@GTalbot1708.

 

I’m really sorry to hear that you’ve been unable to make or receive calls for the past three days. I completely understand how frustrating this must be, especially when you’ve missed important calls, we understand how disruptive this can be.

 

So we can look into this further, could you please confirm your full postcode? This will allow us to check the network coverage and any possible issues affecting your area.

 

In the meantime, please try the following troubleshooting steps:

Remove and reinsert your SIM card.
Try your SIM card in another compatible phone, if possible.

This will help us determine whether the issue is related to the SIM card or your handset.

 

You can also check the coverage in your area using the following link:  https://www.idmobile.co.uk/help-and-advice/coverage.

 

Once we have your full postcode and the results of the checks above, we’ll be happy to assist you further.

 

Thanks,

Marquerita

The iD Mobile Team