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Community Member
September 26, 2025
Question

No singal/network for days

  • September 26, 2025
  • 3 replies
  • 27 views

I can't receive or make calls for 3 days and counting now. I am based in London E14! This is unacceptable, I have missed important calls and this doesn't seem it’s being resolved! 

    3 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Sorry to hear this ​@geokarbou 

    Have you tried a reboot? Is it just calls affected?

    Can you please follow the steps on this article - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

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    New Contributor
    July 7, 2026

    I have rebooted. And no luck 

    iD Mobile Employee
    July 8, 2026

    Hi ​@GTalbot1708.

     

    I’m really sorry to hear that you’ve been unable to make or receive calls for the past three days. I completely understand how frustrating this must be, especially when you’ve missed important calls, we understand how disruptive this can be.

     

    So we can look into this further, could you please confirm your full postcode? This will allow us to check the network coverage and any possible issues affecting your area.

     

    In the meantime, please try the following troubleshooting steps:

    Remove and reinsert your SIM card.
    Try your SIM card in another compatible phone, if possible.

    This will help us determine whether the issue is related to the SIM card or your handset.

     

    You can also check the coverage in your area using the following link:  https://www.idmobile.co.uk/help-and-advice/coverage.

     

    Once we have your full postcode and the results of the checks above, we’ll be happy to assist you further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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