No SMS Since August – Please Reprovision SMS and RCS**

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I’m on iD Mobile, Samsung A16. Since August I receive no SMS at all (not even bank OTPs), but calls, data and WhatsApp work. I’ve changed SIMs twice. Please reprovision SMS and RCS for my number and check my SMSC.

Gemma M

iD Mobile Employee

Hi @Abr1811,

I’m sorry to hear you’ve been unable to receive any SMS messages since August, especially after already trying two replacement SIMs.

As calls and data are working, please try the following on your Android handset:

Open Google Messages.
Tap your profile icon > Messages settings > RCS chats.
Turn RCS chats OFF temporarily.
Go to Settings > Apps > Messages > Storage and select Clear cache.
Restart your phone.
Check that your correct iD Mobile number is showing under Settings > About phone > SIM status.
Perform a network settings reset by going to Settings > General Management/System > Reset > Reset Mobile Network Settings.
Restart the phone again and ask someone to send you a standard SMS.

You can also try a manual network refresh by switching Automatic Network Selection off, selecting iD Mobile/Three UK manually, then switching Automatic selection back on.

As you’ve already tried two replacement SIMs and the issue has persisted for several months, if the above doesn’t resolve it, please contact our Live Chat team. They can complete the necessary account checks and, once troubleshooting has been exhausted, raise a Technical Support ticket to investigate the SMS provisioning/routing further.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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