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waveyuk
New Contributor
New Contributor
September 2, 2025
Question

No "WiFi Calling" on Samsung S24 Plus using an eSim

  • September 2, 2025
  • 5 replies
  • 100 views

Hi.

I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available?

Thanks

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    5 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hi ​@waveyuk  sorry to hear you are having trouble with this, please can you follow these steps and let us know how you get on - How to activate Wi-Fi Calling on a Galaxy smartphone | Samsung UK

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    waveyuk
    New Contributor
    waveyukAuthor
    New Contributor
    September 2, 2025

    Hi.

    The icon for “WiFi Calling” has been added in the quick settigs and can be toggled on and off but it cannot be selected from within the Connections menu in Settings. Could this be a quirk of having an eSim?

    Dave

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    No, the eSIM shouldn’t affect it ​@waveyuk 

    Have you checked out the Samsung link at all? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    waveyuk
    New Contributor
    waveyukAuthor
    New Contributor
    September 2, 2025

    Hi

    Yes, followed the link you gave. By following that, I can confirm that the “WiFi Calling” quick link turns on and off, and controls the link in the Phone App also. Is there a way that I can test whether WiFi calling is working (I tried putting the phone into Airplane Mode but this doesn’t work as it tells me to take the phone out of Airplane Mode before allowing me to make a call!).

    Dave

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2025

    Hey there ​@waveyuk, have you tried resetting network settings?

     

    Thanks,

    Tyler

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