No "WiFi Calling" on Samsung S24 Plus using an eSim | iD Mobile Community
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No "WiFi Calling" on Samsung S24 Plus using an eSim

  • September 2, 2025
  • 5 replies
  • 41 views

waveyuk
New Contributor

Hi.

I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available?

Thanks

5 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

Hi ​@waveyuk  sorry to hear you are having trouble with this, please can you follow these steps and let us know how you get on - How to activate Wi-Fi Calling on a Galaxy smartphone | Samsung UK


waveyuk
New Contributor
  • Author
  • New Contributor
  • September 2, 2025

Hi.

The icon for “WiFi Calling” has been added in the quick settigs and can be toggled on and off but it cannot be selected from within the Connections menu in Settings. Could this be a quirk of having an eSim?

Dave


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

No, the eSIM shouldn’t affect it ​@waveyuk 

Have you checked out the Samsung link at all? 


waveyuk
New Contributor
  • Author
  • New Contributor
  • September 2, 2025

Hi

Yes, followed the link you gave. By following that, I can confirm that the “WiFi Calling” quick link turns on and off, and controls the link in the Phone App also. Is there a way that I can test whether WiFi calling is working (I tried putting the phone into Airplane Mode but this doesn’t work as it tells me to take the phone out of Airplane Mode before allowing me to make a call!).

Dave


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 4, 2025

Hey there ​@waveyuk, have you tried resetting network settings?

 

Thanks,

Tyler