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Community Member
August 31, 2026

not able to access data while out of wifi zone

  • August 31, 2026
  • 2 replies
  • 16 views

Nit able to accessing data while out  of wife zone

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    August 31, 2026

    Ensure ROAMING is enabled on your device; on my ANDROID it’s in MOBILE DATA switch.

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 6, 2026

    Hi ​@Maliba63,

     

    I'm sorry to hear that you're unable to use mobile data when you're away from Wi-Fi.

     

    Could you please try the following:

    • Make sure Mobile Data is switched on.
    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Restart your phone.
    • Check that you have signal bars showing on the device.
    • Ensure any Data Saver or Low Data Mode settings are disabled temporarily.

     

    For iPhone

    1. Go to Settings > Mobile Data.
    2. Ensure Mobile Data is switched On.
    3. Go to Settings > General > Transfer or Reset iPhone > Reset.
    4. Select Reset Network Settings.

    For Android

    1. Go to Settings > Network & Internet (or Connections).
    2. Tap Mobile Network.
    3. Ensure Mobile Data is switched On.
    4. Go to Settings > General Management (or System) > Reset.
    5. Select Reset Mobile Network Settings or Reset Network Settings.

     

    After completing the steps, restart the phone and test your mobile data again with Wi-Fi turned off.

     

    If the issue continues, please let us know:

    • The make and model of your phone.
    • Whether calls and texts are working normally.
    • Whether this happens in one location or everywhere.

     

    We'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.