Community Member

Question

not able to text/ dont have data

1 reply
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I have checked my plan and on the app and it states that I have unlimited data, minutes and texts. However today I have been unable to connect to the Internet or sent/receive messages without Wi-Fi connect. I have also not been able to make or receive any calls

iD Mobile Employee

Hi @Widi.

Thank you for your post. I am sorry you have been unable to connect today.

There are a few quick things that may help us narrow down the cause:

Check our coverage checker for your area: https://www.idmobile.co.uk/help-and-advice/coverage.

Remove and reinsert your SIM card.

If possible, try your SIM in another phone. This will help show whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

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