Hi ​@Tomasito,

We're sorry to hear you're experiencing these issues.

If you're on an unlimited calls plan but are receiving a message that you've reached your cap limit, it's possible that you're trying to make chargeable out-of-plan calls, which aren't included in your unlimited allowance. You can view our out-of-plan charges here: https://www.idmobile.co.uk/help-and-support/billing-and-charges/out-of-plan-charges. 

Regarding your data usage, we'd recommend checking what's using your data on your phone:

For iPhone:

• Go to Settings > Mobile Service (or Mobile Data).
• Scroll down to see which apps have used mobile data.
• You can also turn mobile data off for apps you don't want using it.

For Android:

• Go to Settings > Network & Internet > SIMs > App data usage (steps may vary slightly by device).
• Review which apps are using the most data.
• You can also enable Data Saver in Settings > Network & Internet > Data Saver to help reduce background data usage.
   

If you're still unsure why your bill cap is preventing calls or your data has been used so quickly, please contact our Customer Service team via Live Chat so they can review your account in more detail.

Regards,

Gemma M

The iD Mobile Social Media Team