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Question

Not being able to send text messages using a samsung 22+

  • April 6, 2026
  • 1 reply
  • 3 views
M
Community Member
  • mevq
  • Community Member

I have a samsung 22+ . Since moving to id mobile i can receive text messages but i cannot send them. I always get a message pop up saying waiting to connect and check options- why is this 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 6, 2026

    Hi ​@mevq,

     

    I’m really sorry you’re having trouble sending texts since joining iD Mobile, I can appreciate how frustrating that must be, especially when receiving messages is working fine.

     

    This issue is usually caused by a settings or network connection problem on the device, so it’s worth trying a few quick troubleshooting steps:

     

    Check your SMS settings:

    • Go to Messages app
    • Tap Settings → More settings → Text messages
    • Check the Message Centre number is set correctly (this is essential for sending texts). If it’s missing or incorrect, Live Chat can provide the correct one.

     

    Reset network settings (recommended):

    • Go to Settings → General management → Reset
    • Tap Reset network settings
    • Restart your phone afterwards

     

    Hope this helps and you get it sorted quickly!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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