Hi ​@mevq,

I’m really sorry you’re having trouble sending texts since joining iD Mobile, I can appreciate how frustrating that must be, especially when receiving messages is working fine.

This issue is usually caused by a settings or network connection problem on the device, so it’s worth trying a few quick troubleshooting steps:

Check your SMS settings:

• Go to Messages app
• Tap Settings → More settings → Text messages
• Check the Message Centre number is set correctly (this is essential for sending texts). If it’s missing or incorrect, Live Chat can provide the correct one.

Reset network settings (recommended):

• Go to Settings → General management → Reset
• Tap Reset network settings
• Restart your phone afterwards

Hope this helps and you get it sorted quickly!

Regards,

Gemma M

The iD Mobile Social Media Team