Simply cannot connect to the internet when out of range of the domestic router. Have checked and rechecked my settings and have had it confirmed by a 6 year old that they are correct. The coverage in the area is good so what's happening please? Are the 5G towers having issues in north west Cardiff?
Question
Not connecting to internet out of house
Hi
Thank you for getting in touch with us. We understand your frustration with not being able to connect to the internet while out of range of your domestic router. Please note that our SIM cards are designed for mobile phones and devices that support standard mobile data they do not support use in certain routers or mobile hotspots, which may be why you are experiencing connectivity issues. If you are trying to use the SIM in a router, we recommend using it in a compatible phone or device instead.
You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage
Thank you,
Zandile
The D Mobile Team
No, I don't put my sim in the router. That would be silly. It worked a few months ago fine, now my phone is as useful as a chocolate teapot. My settings haven't changed so I must assume the issue is with the signal
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