Community Member

not connecting to network

1 reply
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I receive texts and network calls when I am connected to WiFi only and I am not able to comment to my data. Yet outside of wifi connection my phone shows only emergency calls with no network coverage nor data. Why is this happening despite having unlimited mins and calls and 100gb of data

Gemma M

iD Mobile Employee

Hi @Avbarnett,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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