Hi ​@sam_tasker5.

Thank you for your post.

We’re sorry to hear that you’ve been experiencing frequent loss of service and haven’t received the reliable connectivity you expected from your unlimited plan.

To help us check the coverage and any reported issues in your area, could you please share your postcode? 

Thanks,

Marquerita

The iD Mobile Team

Hi ​@Marquerita T 

My area is ME5 however I do travel often and there have also been times of no service when travelling to and from locations 

Hi ​@sam_tasker5.

Thanks for sharing that. I’m sorry to hear you’ve been experiencing no service in your area (ME5) and while travelling.

To help us investigate further, could you please share your full postcode? 

In the meantime, here are a few steps you can try whenever you’re experiencing weak or no signal:

• Restart your device to refresh your connection to the network
• Turn Airplane Mode on for around 30 seconds, then turn it off again
• Check that mobile data is switched on (if you’re experiencing data issues)
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device
• Check that your device software is fully up to date
• Reset your network settings to refresh your device’s connection to the network

Please give these a try and let us know how it goes. Once we have your full postcode, we’ll be able to look into this further for you.

Thanks,

Marquerita

The iD Mobile Team