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not got any network coverage even when it says its excellent

  • June 12, 2026
  • 1 reply
  • 3 views
E
Community Member

No network coverage even though it says excellent,this is happening a lot lately.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 14, 2026

    Hi ​@Emwa85,

     

    We're sorry to hear you're experiencing issues with your network coverage.

     

    Although the coverage checker may show excellent coverage for your area, things such as temporary faults, local congestion, buildings, or environmental factors can sometimes affect your service.

     

    To see if this resolves the issue, we'd recommend trying the following:

    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then back off.
    • Ensure your network selection is set to Automatic.
    • Perform a network settings reset.

     

    If the issue continues, we'd recommend getting in touch with our Customer Service team via Live Chat so they can check for any faults affecting your area and run further diagnostics on your line.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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