Hey there ​@Delefth, no problem. Did these calls used to work until April as you’ve said above?

Have you checked to see if there are any blocked numbers at all in your device?

Also, is the issue with calls from your regular GP for example, as well as these consultant calls? Or only the consultant ones?

Thanks,

Tyler

Everything worked OK prior Apr 

I have some blocked numbers in my phone, that I know are definitely from spam callers

How would I block a number if the number is withheld? The issue is when a consultant calls, not the GP receptionist for example 

Thank you for confirming ​@Delefth. Unfortunately, it’s difficult to investigation a call or two from 2+ months ago, as we can only see the past 30-days usage anyway our end, and we’d need you to get in touch nearer to the time of it happening to be able to fully investigate I’m afraid.

If your settings are all set up correctly which it sounds like they are, if the calls used to work on our network, and all other calls work except these ones, then it’s difficult to diagnose what the issue may be, or if the issue is even with ourselves.

Therefore, all we can advise for now is that your phone appears to be set up correctly, and calls are working for all other numbers, and as it’s two months since the issue, to see if this call works (which it should), and should it not, to report it to us immediately so we can investigate further with our technical team. 

Sorry we cannot advise more than that right now.

Thanks,

Tyler

I am also having this issue from an 01270 NHS number. They say my phone goes straight to voicemail, my phone never rings and the voicemail comes through perfectly fine. I can also receive calls from other mobile numbers with no issue.

Have you got a solution for this?

Same for me now. I didn’t even have the chance to pick up the call from NHS. It just went straight to voicemail. However when I was abroad (away from UK) the call worked.

Hi ​@purplesqueeze and ​@gaiudhhl,

Sorry to hear you're having this issue.

Could you let us know whether you've tried any troubleshooting so far?

For example:

• Have you restarted your phone?
• Have you checked that there are no blocked numbers or call filtering settings enabled?
• Have you reset your network settings?
• Does the issue only happen with this specific NHS number, or have you noticed it with any other landline numbers?

It would also be helpful to know whether you're able to receive calls from other landlines, not just mobile numbers.

Once we have a little more information about what you've already tried, we'll be happy to help further. Please don't post any personal or account information when replying.

Regards,

Gemma M

The iD Mobile Social Media Team