Hi ​@Telstar19 

Sorry to hear this, is it just Nationwide you’re not receiving OTP codes from?

How are other OTP codes from other companies/services?

Tom

Nationwide & Greggs oddly enough?

I am receiving the OTP for other apps ok 

Hi ​@Telstar19 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

No sadly not just not got anywhere with anybody trying to help me with the one-time password issue from various companies and providers. This service is absolutely shocking. Having been a customer for 13 days, I have sadly terminating my contract and dealings with ID within the 14-day cooling off. Such poor customer service. No one willing to help. So sad

I had a 1 hour 30 minute live chat conversation and got misinformed on at least three occasions and what the next steps would be. It is just unbelievable.

Apparently there are complaints and technical support case numbers created. I'm very doubtful there will be a positive result on this

I have cleared my messaging cache and reset my data network settings and also even collected a new sim card from currys and ported the number across the new card. Just not a positive experience whatsoever so sad

Hi ​@Telstar19  I am so sorry it hasn’t been a great experience. Raising this withy our Technical Team would be our next step from here, but if this has already been done then this matter will be on its way to getting resolved. The team will contact you so keep an eye out for a call from them.

was this resolved? I also can’t receive sms passcodes from Nationwide.  I think it started a couple of weeks ago.

I can receive fine from other banks

I got it working following the instructions on the FAQ

2. Check your Spam Protection.

Samsung phones have built-in spam protection that can be aggressive with automated texts.

1. Open the ‘Messages’ app.

2. Tap the menu icon (three dots) or your profile.

3. Tap ‘Settings’.

4. Tap ‘Spam and blocked’ or ‘Block numbers and spam’.

5. Check ‘Blocked messages’ to see if your OTP is there.