Not receiving OTP from Tesco Onlline banking

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I am a new customer moved from EE to ID and retained my previous mobile number. I am not receiving OTP from Tesco Oline Banking. i have tried everything that that is on ID app regarding not receiving OTP’s and nothing works. i have contacted Tesco technical team and they have confirmed there is no error their end and they are sending the OTP to the correct number so it is something on the ID end when i have ported across. I cannot get into my bank a/c and at the moment i cannot pay my bill cos i have no idea how much it is. PLEASE can anyone help???? thanks

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Lamiya C

iD Mobile Employee

Hi @Porter63 .

Thanks for getting in touch, and I’m really sorry you’re having trouble receiving OTPs after porting your number to iD Mobile. Here are a few things to check:

-Make sure your iD SIM is active and inserted.
-Restart your phone to refresh the network.
-Check that your number shows correctly in your phone settings.
-Ensure no SMS-blocking settings or apps are active.

Let us know,

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Porter63Author

New Contributor

i have done all these steps and nothing works. I am still within my exit period and if ID can’t sort this problem i will be going back to EE. This is the only bank account i have and i am locked out of it.

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Natalie W

iD Mobile Employee

Thank you for your reply @Porter63

Are you able to put your SIM into another handset to see if the OTP message comes through?

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

When did your number port over @Porter63?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Porter63Author

New Contributor

When did your number port over @Porter63?

Thank you for your reply @Porter63

Are you able to put your SIM into another handset to see if the OTP message comes through?

Natalie

Thank you for your reply @Porter63

Are you able to put your SIM into another handset to see if the OTP message comes through?

Natalie

P

Porter63Author

New Contributor

I have an eSIM so can’t put it in another phone…..Portered over a week ago….ive seen posts previously and this is a problem that keeps occurring with ID mobile but not other providers