Not receiving OTP texts on my mobile | iD Mobile Community
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Question

Not receiving OTP texts on my mobile

  • October 26, 2025
  • 3 replies
  • 45 views

Good evening. I’ve had a lot of trouble receiving any OTP from various sources (banks etc) and I’m not sure how to resolve it. I think it could be a network issue. Would appreciate any help. Thank you. 

3 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • October 27, 2025

@Tom Pilcher  Sorry but what device type are you using Android or iPhone?

 

Thank you

 

Joe 🙂


  • Author
  • New Contributor
  • October 27, 2025

iPhone. Thanks Joe. 


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  • iD Mobile Employee
  • October 27, 2025

Hi, ​@Tom Pilcher 

I am so sorry to hear that you are unable to receive Opti pin. Kindly confirm if you have tried to reinsert your sim, if yes. Please try the following settings:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the sim and have it verified.

Thank you,

Zandile