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Community Member
September 10, 2026
Question

Not receiving short messages OTP

  • September 10, 2026
  • 0 replies
  • 3 views

Hi, 

 

I have contacted live chat several times about not receiving OTP messages to log into apps. It started happening after I switched to my foreign E sim to check something and then switched back to my ID mobile e sim. I ported over to ID mobile about 2 months ago and have never had this issue before. 

I was told Monday the technical team would look into it and get back to me in 2 days but nothing has happened. 

Can this please be fixed or I am going to have to switch network again!!!