Not receiving short messages OTP

Forum|Forum|30 days ago
September 10, 2026
1 reply
13 views

Hi,

I have contacted live chat several times about not receiving OTP messages to log into apps. It started happening after I switched to my foreign E sim to check something and then switched back to my ID mobile e sim. I ported over to ID mobile about 2 months ago and have never had this issue before.

I was told Monday the technical team would look into it and get back to me in 2 days but nothing has happened.

Can this please be fixed or I am going to have to switch network again!!!

M

Marquerita T

iD Mobile Employee

Hi @peachybonbon.

Thank you for your post. I'm sorry to hear this hasn't been resolved yet, and I understand your frustration given how long you've been waiting for an update.

Our technical team work as a back-office team, so they're not always able to contact customers directly, please could you reach out to our Live Chat team again via https://www.idmobile.co.uk/live-chat for an update on this?

They'll be able to check on the progress with the technical team and let you know where things stand.

Thank you for your patience, and I'm sorry for the inconvenience this has caused.

Thanks,

Marquerita

The iD Mobile Team

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