New Contributor

Solved

not receiving sms verification codes

37 replies
5229 views

Can anyone help I have tired all the trouble shooting tips. Since I ported my number I cannot get any verification codes to sign into my apps

WelshPaulAnswer

Platinum  Contributor

THREE, iD Mobile and SMARTY customers are all experiencing issues receiving OTPs. THREE are aware of the issue and are investigating!

Hello members.

We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry.

Pete.

https://community.three.co.uk/t5/Account-and-services/OTPCs/m-p/50069/highlight/true#M12189

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tom

iD Mobile Employee

Hi @Rachel.sankey

Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WicketW

Active Contributor

I can’t get them either so can’t open apps that I need. I’ve tried to verify my mobile number but it whirls for ages before saying there’s a fault. Any help much appreciated!

Siân W

iD Mobile Employee

@WicketW sorry to hear this, is this all verification codes, or certain ones, say from a bank?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Decembersangel72

Gold Contributor

Hi @Rachel.sankey and @WicketW

Do you have an E-SIM installed? Is this a problem with an iPhone?

If so, have you tried switching off your eSIM then switching off your phone and then switching both back on?
(To disable an eSIM, navigate to your phone's settings, then find the section related to SIM cards or mobile data. Locate the eSIM you wish to disable and toggle the switch to the "off" position. This will temporarily disable the eSIM without deleting it)

And you can try the same if you have a physical SIM (info for an iPhone):-

Open Settings: Tap the Settings icon on your iPhone's home screen.
Access Cellular or Mobile Data: Scroll down and tap either "Cellular" or "Mobile Data" (depending on your iPhone model and settings).
Select the SIM: In the Cellular or Mobile Data section, you'll see a list of your SIM cards (if you have more than one). Tap on the SIM you want to turn off.
Turn Off the Line: Locate the "Turn On This Line" switch and toggle it off.
Confirmation: You may be asked to confirm your action. Tap "Turn Off" to proceed.

I have seen, on the internet, that this was a solution that worked for the same problem where an E-SIM was installed but may also work with a physical SIM.

Good luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WicketW

Active Contributor

I’ve got a new physical sim and have followed steps to activate. Everything is working but I can’t get number to verify for iMessage. I’m not getting passcodes from the bank and other apps, but strangely Boots passcodes come through!

Siân W

iD Mobile Employee

Hi @WicketW I know we sent you a message, we can discuss this further with you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WicketW

Active Contributor

Thank you, I replied to the message and had a conversation via chat today so fingers crossed your tech team will sort. Thank you x

R

Rachel.sankeyAuthor

New Contributor

Hi @Rachel.sankey

Sorry to hear this, is this with all shortcode/verification texts or just certain one(s)?

Tom

Just certain ones, I cannot get onto iMessage either, have spoken to Apple and they have said it is with ID mobile the fault but not getting any response from ID

R

Rachel.sankeyAuthor

New Contributor

I’ve got a new physical sim and have followed steps to activate. Everything is working but I can’t get number to verify for iMessage. I’m not getting passcodes from the bank and other apps, but strangely Boots passcodes come through!

I am the same, let me know if anything has worked

W

WicketW

Active Contributor

I messaged an agent who has put a tech request in so hopefully they'll be able to sort it in 24-48 hrs