Community Member

Not registeted on network

Forum|Forum|3 months ago
May 30, 2026
1 reply
40 views

I have received email saying switch is complete as of 29/05/26 but phone still says Not Registered on Network, so can't make calls or receive texts. I can't validate any emal requests, as I don't receive the text to authorise due to lack of network and old phone is broken, so cant use that.

Owethu M

iD Mobile Employee

Hi @Oliver Roberts,

We're sorry to hear that you're unable to use your service following the completion of your number transfer. We understand how frustrating this must be, particularly as you're unable to receive the verification texts needed to access your account.

If your phone is showing "Not Registered on Network", please try the following troubleshooting steps:

Restart your handset
Remove the SIM card, wait a few minutes, and reinsert it
Turn Airplane Mode ON for 60 seconds, then OFF again
Ensure the handset software is fully up to date
Manually search for available networks:
- Go to Settings
- Select Mobile Network / Connections
- Turn Automatic Network Selection OFF
- Select an available network manually
- Then switch Automatic Network Selection back ON
If possible, test the SIM in another unlocked handset

If the issue persists after completing the above steps, it may indicate that the number transfer has not completed correctly or that there is an issue with the service provisioning.

Please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate this further for you.