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BarryPreston
Active Contributor
Active Contributor
January 23, 2025
Solved

number not recognised when people are trying to contact me

  • January 23, 2025
  • 17 replies
  • 374 views

When people are trying to contact me they are getting the default message number not recognised 

    Best answer by BarryPreston

    It was down to the 3 network being down 

    17 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2025

    Thanks for getting back to us ​@ali_drisc0 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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    New Contributor
    April 13, 2026

    I have had the exact same issue from the day I joined last year!
    I have gone back and forth and have had no joy.

    I opened a complaint and I was told it was resolved. Unfortunately I have to rely on people telling me. I now have confirmation that I am missing so many calls. It just not on

    iD Mobile Employee
    April 15, 2026

    Hi ​@qwertytrewq 

     

    I do apologise for the issue you’re experiencing. Could you please advise the make and model of your phone?

     

    Michael Z

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    New Contributor
    April 15, 2026

    iPhone 17 Pro

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@qwertytrewq,

    Please try the following,

    For iPhone:
    Go to Settings
    Tap Phone
    Tap My Number
    Delete the old number
    Enter the new number
    Tap Save

    Then follow these steps to refresh iMessage:
    Go to Settings
    Tap Messages
    Turn iMessage OFF
    Go to Settings > General
    Tap Reset
    Choose Reset Network Settings
    Once your iPhone restarts, go back to Settings
    Tap Messages
    Turn iMessage ON again

    Thanks,
    Hosai

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    New Contributor
    April 17, 2026

    Did all that already

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@qwertytrewq,

    Please confirm if your number is displayed correctly with +44 before it.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.