Hi there ​@bacon2333, sorry to hear that. What’s the full postcode and what phone do you have please?

Thanks,

Tyler

Thank you for your response. RH8 9DG, however I find that the issue persists wherever I travel within the UK, and sometimes abroad.

I have an iPhone 16.

Hello, was just about to say i have similar issues so i was looking around for a bit for other providers. The network connection, where i needed it most, is not very stable.

That was my thinking as well. I figured I’d just look for a new provider for my next contract, but once I’d thought about how it started strong, and then overnight went down the drain again, I figured it was a bit fishy, and worth asking for advice…

Hi there ​@bacon2333, for RH8 9DG, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

However, if you’re having issues everywhere you go, that would point more towards a device or SIM issue rather than just a coverage issue, as we wouldn’t expect poor coverage everywhere you go.

Is the issue with data, calls and texts?

Thanks,

Tyler

Hi there ​@yuendumthe, can you also confirm the full postcode(s) you’re having issues in and what device you have please?

Thanks,

Tyler

It affects calls and data, I rarely text. It’s been a consistent issue for 6 or more months now too, so I doubt it’s down to an issue in the area, unless it’s been ongoing for that whole time, at which point I’d consider compensation an option for lack of service?

Hey there ​@bacon2333, as mentioned, if you have issues everywhere you go, it’s unlikely to be an area issue and more likely a SIM or device issue. Have you tried a free replacement SIM card with us at all?

Thanks,

Tyler

I haven’t, if that’s something you’re able to offer me I’d be glad to try it. I use an eSIM currently, so perhaps an alternative one or a physical one can help.

thanks,

matt

Hi there ​@bacon2333, of course! You can find out how to request a replacement SIM and how to activate it via the link below;

Thanks,

Tyler