One time passcode texts

Forum|Forum|11 months ago
October 30, 2025
4 replies
85 views

I’ve just switched over to ID from Sky & I can’t receive any one time passcodes unless I’m at home on my own WiFi which is causing me issues logging into websites

andewhite

Platinum  Contributor

At home, is your phone in flight mode, while you’re using the iD WiFi Calling service, @joew1969?

With this setup at home, you can send and receive SMS texts including SMS OTP texts?

Away from home can you receive other SMS texts?

Forum member (non-iD).

J

joew1969Author

New Contributor

I never use flight mode unless on a plane. My phone works perfectly but when I’m out anywhere I struggle to receive any SMS messages

N

Natalie W

iD Mobile Employee

Hi @joew1969

Thanks for getting in touch.

I see @andewhite is assisting with your query but we will continue to monitor the thread so please do let us know if you have any further questions or information regarding the issue.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

andewhite

Platinum  Contributor

I never use flight mode unless on a plane. My phone works perfectly but when I’m out anywhere I struggle to receive any SMS messages

Okay, can you receive SMS texts at home by using the iD WiFi calling service, @joew1969?

When you’re away from home do your calls and mobile data work?

Is your iD SIM the only SIM product in your phone?

Forum member (non-iD).