One time passcode texts | iD Mobile Community
Skip to main content
Question

One time passcode texts

  • October 30, 2025
  • 4 replies
  • 69 views

I’ve just switched over to ID from Sky & I can’t receive any one time passcodes unless I’m at home on my own WiFi which is causing me issues logging into websites 

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • October 30, 2025

At home, is your phone in flight mode, while you’re using the iD WiFi Calling service, ​@joew1969?

With this setup at home, you can send and receive SMS texts including SMS OTP texts?

Away from home can you receive other SMS texts?


  • Author
  • New Contributor
  • October 30, 2025

I never use flight mode unless on a plane. My phone works perfectly but when I’m out anywhere I struggle to receive any SMS messages 


Forum|alt.badge.img+22
  • iD Mobile Employee
  • October 30, 2025

Hi ​@joew1969 

 

Thanks for getting in touch.

I see ​@andewhite is assisting with your query but we will continue to monitor the thread so please do let us know if you have any further questions or information regarding the issue. 

 

Natalie 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • October 31, 2025

I never use flight mode unless on a plane. My phone works perfectly but when I’m out anywhere I struggle to receive any SMS messages 

Okay, can you receive SMS texts at home by using the iD WiFi calling service, ​@joew1969

When you’re away from home do your calls and mobile data work?

Is your iD SIM the only SIM product in your phone?