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Question

OTP codes not received since joining ID mobile

Forum|Forum|1 year ago
August 17, 2025
6 replies
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OTP codes not received since joining ID mobile.

I left sky mobile last month to join ID mobile. My number seemed to transfer over fine but I have noticed today that I am not receiving OTP codes from multiple sources, ebay, barclays, HMRC etc.

They have all said that it is a network issue. I have reset my network settings, checked my number which is correct and various other things that I have seen in the forums.

Any help appreciated

Iphone 15

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iD Mobile Employee

Hi @jb0106

Sorry to hear this, how long ago did you transfer your network over to us?

Although you did mention it, it is worth double checking all the steps at the below have been checked and followed;

Tom

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jb0106Author

Active Contributor

Hi, about a month ago I swapped over. The correct number is also showing where required.

I have followed all the steps but I am still not receiving the messages.

iD Mobile Employee

Hi @jb0106

When you go to Settings > Messages > Send & Receive and does it show the correct number is displayed under "Start new conversations from”?

Anika

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jb0106Author

Active Contributor

Yes it is, but is shoes +44 instead of 0

jb0106Author

Active Contributor

Hi Anita. It shows the correct number, but +44 instead of 0

iD Mobile Employee

Hi @jb0106,

Could you please try editing it and checking if that makes a difference?

Please let us know how you get on and we will PM you if it still doesn’t work.

Kash

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