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New Contributor
August 25, 2025
Solved

OTP text messsges

  • August 25, 2025
  • 8 replies
  • 167 views

I am a new customer and I am not receiving OTP text messages from my bank or another company.

please help!

    Best answer by Tyler C

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    8 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    August 25, 2025

    When did you join iD Mobile and what device are you using ​@DiddyBurns?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 25, 2025

    I joined last week and I’m using a brand new iPhone 14

    Tyler C
    iD Mobile Employee
    Tyler CAnswer
    iD Mobile Employee
    August 27, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 3, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    No the number in my settings is not my number. I’m guessing my number hasn’t ported over correctly? 

    New Contributor
    September 3, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler


    cancel, I’ve reset my network settings and it’s sorted now 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2025

    We’re glad to hear ​@DiddyBurns!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 27, 2025

    Not receiving otp

    l have done everything in settings still not receiving otp

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@Cherry12,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.