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OTP text messsges

  • August 25, 2025
  • 8 replies
  • 126 views
D
New Contributor

I am a new customer and I am not receiving OTP text messages from my bank or another company.

please help!

Best answer by Tyler C

Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler

    8 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 25, 2025

    When did you join iD Mobile and what device are you using ​@DiddyBurns?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • DiddyBurns
    • Author
    • New Contributor
    • August 25, 2025

    I joined last week and I’m using a brand new iPhone 14

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 27, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • DiddyBurns
    • Author
    • New Contributor
    • September 3, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    No the number in my settings is not my number. I’m guessing my number hasn’t ported over correctly? 

    D
    New Contributor
    • DiddyBurns
    • Author
    • New Contributor
    • September 3, 2025

    Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler


    cancel, I’ve reset my network settings and it’s sorted now 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 4, 2025

      We’re glad to hear ​@DiddyBurns!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        C
        Active Contributor
        • Cherry12
        • Active Contributor
        • September 27, 2025

        Not receiving otp

        l have done everything in settings still not receiving otp

        Kash M
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Kash M
        • iD Mobile Employee
        • September 28, 2025

        Hi ​@Cherry12,

        We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

        Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

        We’ll see you there.

         

        Kash

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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