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OTP text messsges

  • August 25, 2025
  • 8 replies
  • 119 views

I am a new customer and I am not receiving OTP text messages from my bank or another company.

please help!

Best answer by Tyler C

Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler

8 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 25, 2025

When did you join iD Mobile and what device are you using ​@DiddyBurns?


  • Author
  • New Contributor
  • August 25, 2025

I joined last week and I’m using a brand new iPhone 14


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 27, 2025

Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 3, 2025

Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler

No the number in my settings is not my number. I’m guessing my number hasn’t ported over correctly? 


  • Author
  • New Contributor
  • September 3, 2025

Hi there ​@DiddyBurns, sorry to hear this. When you go into phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


cancel, I’ve reset my network settings and it’s sorted now 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 4, 2025

We’re glad to hear ​@DiddyBurns!

 

Thanks,

Tyler


  • Active Contributor
  • September 27, 2025

Not receiving otp

l have done everything in settings still not receiving otp


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 28, 2025

Hi ​@Cherry12,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash